Building dream homes since 1960
We are a leader in the home building industry, not a follower.
For over 58 years, Trustway Homes has been an innovator in the Milwaukee building market. We understand that the model floor plan we have designed may not be exactly what you need for your family so we will make any changes to the home you need and we make these changes for a very competitive and reasonable price.
Through the years, we’ve found that “the only constant is change.”
Our ability to adapt to advancements in our craft is what sets us above other builders — in fact, we’ve pioneered many advanced building techniques that are now common in our market.
What does it mean to be a Trustway customer?
To begin with, previous customers have consistently given us extremely high grades for our communication during the building process. Our project managers maintain a close relationship with customers, and can easily be reached either by email, cellphone or in-person meetings at the jobsite.
We understand that most clients have never built before so information and communication is critical. We strive to be the most informative and communicative builder in the country. We use a web-based scheduling system which gives you live, up-to-date & accurate information about the status of your home. You see the projected completed date from the day we excavate. It also gives you the dates that selections need to be made so you can comfortably build your home without constantly wondering what needs to be selected and by when.
While we build your home, we go the extra mile to keep the jobsite as clean as possible. We understand this is going to be your family home and we treat it with that understanding. We vacuum out the house and the wall cavities prior to insulation and guarantee there will be nothing in your exterior walls when the insulation is installed. The home and the site are constantly monitored and cleaned. We also give your home the white-glove treatment prior to you moving in.
“I realize the customer service survey we recently completed related to the selection process and you were primarily looking for the reasons ‘why we chose Trustway’. I feel it is equally, if not more important, to comment on the post sales service we have received from your Trustway team. Our key contacts have both been very responsive and fantastic to work with. In particular, the ability to get ‘patched in’ to discuss open issues, etc. is a tremendous customer service benefit. We have prior experience with several other builders and timely dialogue with the site manager has always been a challenge. You definitely have a competitive advantage in this regard. Additionally, your entire staff should be complimented on the way they greet and treat customers on incoming calls.Without exception, no matter which representative answers our call, they are always personable and friendly.
It has been a great experience to date, and you’ll be happy to know that we continually convey this to our friends and business associates.”Patty and Dick Stone