“Great first home buying experience!Bryan and Callan Kamm
Our Trustway experience was truly that – a great customer “experience” from the start. Our salesperson, Dave Moen, was a pleasure to work with, provided options, and was attentive to our needs. The rest of the Trustway staff was very pleasant and proactive as well. Trustway’s vendors and subcontractors were easy to work with. We loved Trustway’s quality, style, and floorplans and didn’t even interview another builder. We were first-time homebuilders, and all of our questions and concerns were addressed. Their project management is proactive and utilizes up-to-date, web-based tools. We truly love our home, and enjoyed the building process. Trustway exceeded our expectations, and we will be a promoter of their brand, product, and customer experience for years to come.”
“I just moved into a house in Hawksnest in the Town of Delafield, that you built back in the early 90’s. I just wanted to reach out to you to say thank you! Anyone can build a new home that looks beautiful, but its usually the stuff you can’t see that will really predict if it will stand the test of time. We have had several people comment on the quality of the construction of the house. The inspector we used during the buying process pointed out so many things that were above and beyond what code would require. We also just had a plumber out and he remarked at how clean and well put together the plumbing is and how you added features that make it simple to fix issues. Again, things you don’t “have to do”, but the kind of quality that makes a house last. So, I know its strange to get a note from someone who was never your customer, but thank you for building such a quality home. We feel lucky to live here and would definitely use you if we ever decide to build.”
“I just wanted to drop you a quick email to thank you for the great experience I had building with Trustway Homes and commend you on your quality team!
Being a first-time home builder, I did not know what to expect. From the moment I met Dave Moen at the model, I knew I was in great hands. Dave took the time to fully explain things to me and also suggest other functional options for my home. He truly answered my MANY questions and took the time to patiently walk me through this first initial stage. Dave is truly a dedicated and committed professional! If I would not have met Dave – I would not have built a home.
As I entered the next phase of this building process, I worked with Brian. With his vast experience, Brian was able to assist, suggest and present ideas that I had not thought about. He is a very personable and humorous individual that guided me through something that could have been a stressful process. He sent me consistent emails and updates to alert me to changes that were happening almost daily. He treated me like family!
My experience with Tracy for my cabinets was also outstanding. She not only presented ideas for my cabinets, but also helped with suggestions for my granite and tile selections. “She knows her stuff”. It was comforting to work with someone who enjoys what she does and it certainly shows by her results.
In closing, I would also like to let you know that Amy did a great job keeping me on task. She was always available to answer questions and concerns immediately.
Thanks again! I would have no hesitation to highly recommend Trustway for any future home building or remodeling needs!”Lynn Schneider
“On behalf of our entire family, we want thank all of you for making our first home building experience a great one. Our initial work with our sales person, Jack Schlosser, really sold us on selecting Trustway Homes as our builder. He listened to our wants and needs and helped us put our ideas to paper. All of the suggestions made by Jack and the designers resulted in a plan that we were very happy with, while keeping us within our budget.
The building process was also a great experience, one that our family will remember forever. Our project manager, Brian Brown, did an excellent job of keeping the process moving, updating us on next steps and addressing any minor issues that arose during the building process, to our satisfaction every time. The contractors that Trustway uses are the best at what they do and were friendly, informative and made additional suggestions during the process as our house was being built. We also appreciated having access to Trustway’s interior designer, Mary D’Agostino, to help us make our selections and bring everything together for us.
Our building experience with Trustway Homes was excellent. While we hope to live in our new home for many years to come, if we were to build again in the future, Trustway Homes would be at the top of our list.”The Boray FamilyHartland, Wisconsin
“Made us feel like part of the Trustway family.
Thanks to you and your team for making our home building process a great experience! The Bennett IV plan was the layout we were looking for at a very competitive price.
Jean, our salesperson, was very easy to work with and offered some great suggestions to fine-tune the design further to meet our desires. Brian was very professional and knowledgeable in getting the project going, looking over the lot, and working through some issues we had with the subsoil. He was a valuable resource for us throughout the project. Robb was a very good field supervisor as he kept the various subcontractors on a consistent schedule from start to finish. There was very little “down time” and whenever an issue arose, he took care of it. He kept good communication with us and was very responsive whenever we had questions. Mary was extremely valuable in guiding us with our various selections for the interior and exterior, including paint, carpet, wall materials, etc.
In general we’ve been very pleased with the various contractors that built our home. Many of them are incredible craftspeople who take great pride in their workmanship. The office staff of Bonnie, Amy, Luann, etc. have all been very friendly and helpful throughout the process. In many ways they made us feel like part of the Trustway family.
We’ve been in our home for two months now, and as expected, have needed a few minor repairs, which the contractors have resolved promptly. There are a few others that we’ll have taken care of at the one year warranty, which is also a great feature, and attests to your caring for our complete satisfaction. We’re very proud of our home, and pleased to refer Trustway Homes to any friend or family member looking to build a home. And when we build again, we will too!”Mike and Sheila Kujak